Refund & Returns Policy

At Golf Reloaded, we want you to be happy with your purchase. We understand that shopping online can sometimes be difficult, and we aim to provide a straightforward return and refund process so you can shop with confidence.

Return Policy

Golf Reloaded will accept eligible items purchased through our website for return or exchange within 30 days of purchase, subject to the following conditions:

• The item must show no visible signs of damage or misuse.

• All original packaging should be intact and included with the returned item.

• Items that have been damaged, altered, or misused may not qualify for a return or refund.

• Items cannot be returned or exchanged after 30 days from the date of purchase.

Certain types of goods may be exempt from returns. We may also be unable to accept returns for products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete a return, we may require proof of purchase, such as your order confirmation email and order number.

To request a return or exchange, please contact us at info@golfreloaded.com and provide your order number and the reason for your return or exchange. We will review your request according to the terms of this policy.

Exchanges

If you would like to exchange an eligible item, please contact us at info@golfreloaded.com with your order number and the reason for the exchange.

Exchange requests are subject to the same eligibility requirements outlined in this policy.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part or the item arrived damaged or defective.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. Golf Reloaded cannot guarantee that we will receive a returned item that is lost during return transit.

Refunds

Once your returned item is received and inspected, we will send you an email confirming that we have received it and informing you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed and automatically applied to your original method of payment.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds

There may be processing time between financial institutions before a refund appears in your account.

If you have been notified that your refund has been processed but have not received it after allowing 2–3 business days, please contact us at info@golfreloaded.com so we can investigate the matter further.

Gifts

If an item was purchased as a gift and shipped directly to you, you may be eligible to receive a gift credit for the value of the returned item, subject to the conditions of this policy.

Once the returned item has been received and approved, the applicable gift credit or digital gift certificate will be issued according to our return process.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at info@golfreloaded.com as soon as possible.

We ask that damaged or defective items be reported within 48 hours of delivery. Please include your order number, a description of the issue, and clear photographs or other relevant evidence of the damage when contacting us.

If damage is not reported within this 48-hour period, we may be unable to honor the damage claim.

We may use shipment tracking information and delivery confirmation provided by the shipping carrier when reviewing damage or return requests.

Feedback

We value your feedback and would love to hear your questions, concerns, or suggestions.

If you have any feedback about your Golf Reloaded experience, please contact us at:

info@golfreloaded.com

We take customer feedback seriously and continually strive to improve our products and services.